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  • How does Rev keep up with vapes "trends"?

    At Rev we make it our goal to balance our creativity with the market's direction to guarantee the ideal outcome for 
    the end user. Thanks to our large manufacturing facilities and our capable team we can successfully address demands 
    in a timely fashion making our brand very competitive as well as a trendsetter itself!

  • What is Rev’s Story?

    Rev is the revolutionary in the electronic cigarette industry, established in 2017. Rev proud to host one of the strongest 
    R&D teams and some of the most advanced manufacturing facilities in the industry. While previously focussed on ecigarette OEM and ODM, with some of the world’s largest tobacco brands, Rev’s mission is to bring e-cigarettes to a 
    wider audience, to change the nature of how e-cigarettes are perceived and to bring the latest technology to bear 
    on these new products to ultimately improve the lives of all our users.
  • What is the Optimax Chipset?

    The Optimax Chipset is the successor of the original Rev Venom Chipset. Being a great advancement compared to its 
    predecessor, the Optimax Chipset pushes customizability and function extendibility of vape devices to the next level.
  • Error on reading resistance?

    Your mod can't read the resistance correctly, show "ohms too low" or "ohms too high", it may caused by these points: 
    1. There's breakdown for the resistance detection component 
    2. Tank screws are not tight down to the mod 
    3. Loose contact for the tank or mod
    Suggestions & Solutions

    1. Identify the problem by switching the tank to other mods and fit the mods with other tanks. 
    If the mod works well with other tanks, it should be the problem of the tanks 
    Meanwhile it should be the problems of the mod thread part if the tank works well with other mods. 
    2. If it is the mod issue, please try to upgrade it if there is firmware updating. 
    3. Please make sure screws are tight on tank, if you use the RBA coil on your mod 
    4. Please screw the tank into the mod nice and tight
  • Screen won't turn on?

    1. Your mod is on the stealth mode
    2. The firmware got damaged with frequent operations of abnormal shutdown
    3. Screen is broken

    Suggestions & Solutions
    1. Please check whether it is at the stealth mode firstly (When device is on, click fire button 3 times to enter the menu setting to turn the stealth mode off.)
    2. Please try to upgrade it if there is firmware updating for your mod.
    3. Please mind that while replacing the batteries, to power off the mod firstly by menu.
  • What is the battery life of Rev mod?

    It really depends on individual usage, and how the battery is used. At full charge, a battery should last a full day’s 
    worth of vaping. Rev mods contains an LED display indicating battery capacity and when it will need to be recharged.
  • Who can order from Rev?

    Anyone who is of the legal smoking age in his or her respective state; typically at least 18 years old.
  • Where can we buy Rev products?

    Your choices are plenty, depending on your region and your preferred source. Many online retailers, local shops, and 
    distributors all over the world carry our brand as we primarily deal with large distributors and wholesalers. We provide 
    virtual map for your reference retailers according based on your region. Kindly check on distributors menu You may also buy from Rev’s official online store.
  • How to start a warranty claim?

    For convenience, please contact your local authorized dealer to replace the goods within the warranty period.

     Customers in China can also contact with our China Office: Room 1921-1922, Zhihui building, Xin Sha Road, Bao An District, Shenzhen, 518125, China Emali:

     Customers in other countries can only get replacement item from the seller. We authorized every vape shop to provide our users with aftersales service, while they refuse to replace a defective item under warranty, please report them to us with email, shop name and telephone number.

    Rev box mods and kits that are released in and after 2018 are eligible to a global warranty of 1 year starting from the date of purchase